Customer & Clinical Support
How can we help?
Product documentation, clinical guidance, adverse event reporting, and direct access to our medical affairs team — everything you need in one place.
Quick Help
What do you need?
01
Download IFU
Instructions for Use for all products. Version-controlled PDFs in English.
02
Report an Adverse Event
Unexpected clinical reaction or product issue. We respond within 24 hours.
03
Product FAQ
Quick answers on clinical use, storage, and ordering across our product lines.
04
Contact Medical Affairs
Clinical questions answered by our physician-led team same business day.
Product Documentation
Product documents
Instructions for Use
v2.1 · Jan 2025 · English
Certificate of Analysis
Standard template · Lot-specific on request
Safety Data Sheet
v1.0 · Aug 2024 · English
CDSCO Registration Certificate
MDR 2017 · Class B · Valid
Biocompatibility Summary
ISO 10993 full series · 2024
Step-by-Step Guide
How to use ZICOSPON
01
Check indication & pack integrity
Verify the patient is an appropriate candidate. Confirm the expiry date and that the sterile packaging seal is intact before opening.
02
Prepare the bleeding surface
Blot excess pooled blood with surgical gauze. Do not over-dry the sponge achieves best contact on a partially moist wound surface.
03
Size & apply the sponge
Trim to fit the wound if needed. Place directly onto the bleeding area with full surface contact.
04
Apply gentle pressure — 90 seconds
Hold with a dry surgical sponge for a minimum of 90 seconds. Do not remove prematurely during the haemostatic window.
05
Leave in situ — no retrieval needed
Once haemostasis is achieved, leave in place. ZICOSPON is fully resorbed within 4–6 weeks. No removal required.
Pharmacovigilance
Report an adverse event
If you observe an unexpected clinical reaction, product malfunction, or any event you believe may be related to a Zichor Life Tech product, please report it promptly. We acknowledge every report within 24 hours and open a formal CAPA investigation.
Send your report to
medicalaffairs@zichorlifetech.com
Subject: ADVERSE EVENT — [Product Code] — [Lot Number]
What to include
Reporting steps
01
Ensure patient safety first
Address the patient's immediate clinical needs before completing the report. Patient safety always takes priority.
02
Retain the product & packaging
Keep the unused product and original packaging. Note the lot number, product code, and expiry date from the label.
03
Document the event
Record: de-identified patient details, procedure, product applied, date of application, description of the event, and clinical outcome.
04
Submit & receive confirmation
Email your report to medicalaffairs@zichorlifetech.com. We acknowledge within 24 hours and issue formal findings within 30 days.
Frequently Asked
Product FAQ
Quick answers to the most common support questions. Can't find what you need? Email us at medicalaffairs@zichorlifetech.com.
Does ZICOSPON need to be removed after surgery?
No. ZICOSPON is fully absorbable and does not require retrieval. It is resorbed by the body through natural enzymatic processes within 4–6 weeks, depending on the amount used and the application site.
Can ZICOSPON be used laparoscopically?
Yes. ZICOSPON can be cut, rolled, or compressed for introduction through a 12mm trocar using a standard laparoscopic grasper. The 60×20×07mm (12-7) format is specifically dimensioned for laparoscopic applications.
What are the storage requirements?
Store at 2–25°C in dry conditions, protected from direct sunlight. No refrigeration required. Keep in original sealed packaging until use. Shelf life is 3 years from manufacture — do not use after the printed expiry date.
Is ZICOSPON approved for use in India?
Yes. ZICOSPON holds full CDSCO registration as a Class B medical device under India’s Medical Devices Rules 2017. The registration certificate is available for download in the documents section above.
Can I request a free sample?
Yes. Samples are available to qualified surgical teams and veterinary practices. Contact sales@zichorlifetech.com with your institution name, role, and the product format you wish to evaluate. We respond within 2 business days.
Can ZICOSPON be re-sterilised if unused?
No. ZICOSPON is a single-use sterile medical device and must not be re-sterilised, reprocessed, or reused. Once the sterile packaging has been opened, the product must be used immediately or discarded per your institution’s clinical waste procedures.